FAQ

ORDERS AND PAYMENT
I accept all major credit cards through Stripe as well as PayPal. All transactions are secured through DigiCert-verified SSL encryption.

I reserve the right to decline any transactions that I believe to be high risk or fraudulent or in violation of the shop’s Terms of Service.

SHIPPING
I currently ship to the United States, Puerto Rico, Canada, the United Kingdom, Germany, the Netherlands, Australia, and New Zealand, and will happily ship to other locations upon request.
**Be aware that many countries charge additional customs fees and duties for international packages, and the price of these fees varies widely by country. Buyers are responsible for duties and/or customs fees on any items shipped internationally. The Casey BarberSHOP does not assume responsibility on international package tracking sent via First Class mail, as this feature is not provided by USPS at that level.**

Make sure to double-check your shipping address when placing your order. I do not offer replacements or refunds on lost or delayed items for which the buyer specified an incorrect address or an address that cannot be confirmed or verified by the USPS. If you’ve already placed an order with an incorrect shipping address, please contact me within 8 hours of purchase to correct it.

Once payment has cleared, orders typically ship 1-3 business days after purchase. All items are shipped from New Jersey via USPS. Delivery times vary, but USPS estimates its shipping times as follows for US addresses:
PRIORITY MAIL EXPRESS: 1-2 business days
PRIORITY MAIL: 1-3 business days
FIRST CLASS PACKAGE: 2-5 business days

You will receive a tracking number with your shipping confirmation email. **PLEASE USE THIS TRACKING NUMBER TO MONITOR DELIVERY OF YOUR PACKAGE.** I am not responsible for shipping delays caused by USPS and cannot expedite packages in transit. Once an order has been shipped, the USPS holds primary responsibility for information and assistance regarding the package. [All this to say, when in doubt, choose Priority Mail.]

I do not offer replacements or refunds for packages that have been confirmed as delivered via USPS tracking. If a package has been tracked as delivered but you have not received it, first check with any family members and neighbors; a building manager, concierge, doorman, or superintendent, if you have one; and your mail carrier. Then call/visit your local post office or call USPS at 800-610-8734 and request the GeoTracking data from the handheld scanner of the carrier. Many mysteriously “lost” packages show up the next day once this information is requested.

If the package can’t be located via either of those methods, please contact me **within 7 business days** of package delivery notification and include your order information, including tracking number, in the email. I can assist you in filling out a Missing Mail Search form and/or submitting a mail theft form.

If a package is stuck in transit, please contact me and include your order information, including tracking number, in the email. I can assist with opening a USPS case review.

RETURNS AND REFUNDS
I do not offer refunds or exchanges on items once they have been delivered except in instances of shipping damage. If you would like to exchange any items your order for items of equivalent value before they are shipped, please contact me within 8 hours of placing your order.

If your item arrives damaged, please take clear photos of the damage as proof for insurance purposes, and contact me to initiate a refund or replacement.