What methods do you accept for payment?
The Casey BarberSHOP accepts all major credit cards as well as PayPal. All transactions are secured through DigiCert-verified SSL encryption. I reserve the right to decline any transactions that I believe to be high risk or fraudulent or in violation of the shop's Terms of Service.
Where and how do you ship?
The Casey BarberSHOP ships worldwide, but be aware that many countries charge additional customs fees and duties for international packages, and the price of these fees varies widely by country. Buyers are responsible for duties and/or customs fees on any items shipped internationally. The Casey BarberSHOP does not assume responsibility on international package tracking sent via First Class mail, as this feature is not provided by USPS at that level.
Make sure to double-check your shipping address when placing your order. I do not offer replacements or refunds on lost or delayed items for which the buyer specified an incorrect or unconfirmed address. If you’ve already placed an order with an incorrect shipping address, please contact me within 8 hours of purchase to correct it.
Once payment has cleared, orders typically ship 1-3 business days after purchase. All items are shipped from New Jersey via USPS.
Delivery times vary, but USPS estimates its shipping times as follows for US addresses:
- PRIORITY MAIL EXPRESS: 1-2 business days
- PRIORITY MAIL: 1-3 business days
- FIRST CLASS PACKAGE: 2-5 business days
You will receive a tracking number with your shipping confirmation email. Please use this tracking number to monitor delivery of your package. I am not responsible for shipping delays caused by USPS and cannot expedite packages in transit. Once an order has been shipped, the USPS holds primary responsibility for information and assistance regarding the package. [All this to say, when in doubt, choose Priority Mail.]
Help! My package is lost in the mail!
I do not offer replacements or refunds for packages that have been confirmed as delivered via USPS tracking. If a package has been tracked as delivered but you have not received it, first check with any family members and neighbors; a building manager, concierge, doorman, or superintendent, if you have one; and your mail carrier. Then call/visit your local post office or call USPS at 800-610-8734 and request the GeoTracking data from the handheld scanner of the carrier. Many mysteriously "lost" packages show up the next day once this information is requested.
If the package can't be located via either of those methods, please contact me **within 7 business days** of package delivery notification and include your order information, including tracking number, in the email. I can assist you in filling out a Missing Mail Search form and/or submitting a mail theft form. If a package is stuck in transit, please contact me and include your order information, including tracking number, in the email. I can assist with opening a USPS case review.
Do you accept returns?
The Casey BarberSHOP does not offer refunds or exchanges on items once they have been delivered except in instances of shipping damage.
If you would like to exchange any items your order for items of equivalent value before they are shipped, please contact me within 8 hours of placing your order.
If your item arrives damaged, please take clear photos of the damage as proof for insurance purposes, and contact me to initiate a refund or replacement.Can I buy your designs as digital downloads?
I'm sorry, but I don't offer digital downloads or license my designs. However, subscribers to The Casey BarberSHOP newsletter periodically receive exclusives such as downloadable gift tags, phone wallpapers, and more.
Can you make custom/personalized cards for wedding or bridal shower invitations?
At this time, I don't do customized or personalized designs. However, if you are interested in an original watercolor painting for a wedding or other gift, I would be happy to discuss. Please email me directly at email@example.com; prices for original work start at $300.
Do you offer bulk pricing?
If you are a brick and mortar store owner with a seller's permit/resale certificate, I would be happy to discuss wholesale opportunities with The Casey BarberSHOP. Please fill out the wholesale account application and I'll be in touch! Unfortunately, I do not offer trade pricing to individual customers.